Refund policy
Strictly All Sales Final
All sales made through HIS Apparel LLC are final. We do not accept returns, exchanges, or issue refunds for change of mind, incorrect size selection, or customer error during checkout.
Please carefully review your order details, garment sizing specifications, and shipping address prior to completing your purchase.
Damaged, Defective, or Incorrect Items
In the rare event that you receive an item that is damaged, defective, or incorrect due to a fulfillment error on our part, we will make it right.
- Notification Window: You must notify us within 7 calendar days of order delivery as confirmed by carrier tracking.
- How to Report: Email info@HisLead.com with the subject line "Damaged/Incorrect Item - Order #[Your Order Number]".
- Required Information: Please include clear photograph(s) of the defect or incorrect item, a clear photo of the packing slip, and a brief description of the issue.
- Resolution: If verified and approved, HIS Apparel LLC will provide a replacement item at no additional charge or issue store credit if the item is out of stock.
Items returned to us without prior authorization from customer support will be refused and returned to sender.